MyAISquads
Resolve. Augment. Compound.
Hybrid AI + Human Squads That Resolve Tickets End-to-End
An autonomous pipeline of AI agents triages, diagnoses, validates and resolves IT tickets in under 2 minutes — with humans in the loop and native integrations into ServiceNow, Freshdesk, BMC and Zoho.
IT Operations Are Still Manual, Slow, and Expensive
For a typical 50-agent AMS operation, the cost of doing nothing is real and growing
4-8 hours
Mean Time to Resolve per ticket
$45-75
Fully loaded labor cost per ticket
35-45%
First Contact Resolution — most tickets bounce between tiers
<20%
Of resolutions are documented and reused
AI Agents That Think, Diagnose, and Resolve
Ten specialized AI agents work as a coordinated team — each purpose-built for its role, not a generic chatbot
Triage Agent
Classifies, prioritizes and routes incoming tickets across any channel in under 30 seconds
Multi-Hypothesis Diagnostic
Generates 3-5 ranked root-cause hypotheses with blast radius analysis — the same systematic approach a senior engineer uses
Self-Learning Knowledge Base
Every resolved ticket auto-generates a KB article. RAG retrieval makes future resolutions faster — knowledge compounds over time
5-Point Quality Gate
Validates completeness, technical feasibility, risk, diagnostic coherence and historical pattern before any auto-resolution. <3% false positive rate
Human-in-the-Loop Controls
Edit, approve, reject or reprocess any AI proposal. Full pipeline transparency — your team stays in control of every complex case
Native ITSM Integrations
Bidirectional sync with ServiceNow, Freshdesk, BMC Helix and Zoho Desk. Plus Slack, Teams, Telegram and WhatsApp channels. Zero rip-and-replace
How It Works
Intake
Tickets arrive via your ITSM tool or messaging channels. The pipeline triggers automatically — no manual classification
AI Pipeline
Triage → Diagnostic → RAG retrieval → Solution drafting → 5-Point Validation. End-to-end in under 2 minutes
Decision Engine
Confidence ≥ 0.95: auto-resolved. 0.75-0.95: human reviews AI proposal. < 0.75: escalated to specialist
Auto-Documentation
Every resolution becomes a KB article. The platform compounds knowledge — resolutions get faster every month
Traditional AMS vs MyAISquads
| Aspect | Traditional AMS | MyAISquads |
|---|---|---|
| Mean Time to Resolve | 4.2 hours | 1.0 hour (-76%) |
| First Contact Resolution | 41% | 82% (2x improvement) |
| Auto-Resolution Rate | 0% | 65-80% of tickets |
| Cost per Ticket | $58 | $18-25 (-57 to -69%) |
| Coverage | Business hours only | 24/7 AI + business-hours humans |
| Knowledge Reuse | 18% | 85%+ (compounding) |
-76%
MTTR Reduction
65-80%
Auto-Resolved
$425K
Annual Savings